All our Products are made to your specification and are not sold from stock unless clearly identified as "stock furniture". As such, once your order has been confirmed by us you will not have any right to cancel the contract or return the product once delivered. Please carefully consider your decision to place an order before doing so.
If you order stock furniture products you will, of course, benefit from a statutory cancellation period. That cancellation period starts when the contract between us is formed and ends on the expiry of the period of 7 working days beginning with the day after the day on which you receive your products. If you wish to cancel your order of stock furniture products within this time period, you are entitled to do so but must return the products to us in accordance with our instructions and at your own cost (however we will refund the initial delivery charges which you paid when you placed your order).
Once the products are returned to us, we will process any refund due to you for the price of the product already paid (and the initial delivery costs) in accordance with our refunds policy (see below). You can contact us by email at firstname.lastname@example.org to notify us of your decision to cancel any contract for stock furniture products or by writing to A. Share & Sons Limited T/A ScS at 45-49 Villiers Street, Sunderland, SR1 1HA.
Smaller stock items such as Care Kits can be returned by post to ScS Online, 45-49 Villiers Street, Sunderland, SR1 1HA. Provided the item in returned within 7 working days of delivery and is returned undamaged, unused in its original packaging, on receipt we will issue a refund. Customers are advised to use a traceable method of posting as we cannot be responsible for any items lost in transit.
Your statutory rights are unaffected.