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ScS Customer Complaints Procedure

At ScS we strive to offer our customers the best service possible, but we also understand that on occasion there is a need to contact us with problems which may occur. Whether it’s before delivery or after delivery our customer service at ScS will be happy to help. However it is important that you contact the correct department depending on your query.


Have questions before delivery?

If you have not had delivery of your products yet and you have any questions or you are chasing the delivery please contact the store you have purchased from. Use our Store Locator to find the correct telephone number. If you have purchased online call us on 0800 731 0048.


Got a problem after delivery?

If you have a problem with your sofa after you have taken delivery then it’s our Customer Service department you need to contact. Contact them on 0345 604 6344.


Other Contacts:

We work with various partner companies at ScS for finance and also insurance, please find some important contact details below:

Guardsman 0800 282 952

Creation Finance 0871 664 6500

Barclays Finance 0844 811 9000