20-year frame guarantee
With the poltronesofà at ScS 20 Year Guarantee, you can sit back and relax, knowing that your sofa and/or chair frame is covered against manufacturing defects.
What's covered and for how long?
Frame*: 20 years
Upholstered interiors (foam, fibre & feather filling) and covering material (fabric & leather): 12 months
Springs, mechanisms, and electrical components: 12 months
Our guarantee does not cover
- Wilful damage, damage caused by abnormal storage conditions, accidents, negligence by you (or any third party) or any commercial or institutional use.
- Failure to follow the instructions contained in our Care Guide or any written instructions provided with the product on delivery.
- Any alterations or repairs you carry out without our prior written approval.
Please note
- *The frame refers to the structural support of the sofa only before the sofa is upholstered. This does not include components such as springs, spring clips or arm cards.
- These terms and conditions apply to any repaired or replacement product/product components we supply to you until the end of the applicable guarantee period.
- The guarantee is provided to the purchaser only and is non-transferable.
- Our 20 Year Guarantee does not affect your Statutory Rights.
These terms and conditions apply to any repaired or replacement product/product components we supply to you until the end of the applicable guarantee period. The guarantee is provided to the purchaser only and is non-transferable. Our 20 Year Guarantee does not affect your Statutory Rights.
The name and address of the guarantor is:
A Share & Sons Limited t/a poltronesofà,
45-49 Villiers Street, Sunderland, SR1 1HA.
FAQs
Does Poltronesofà offer a frame guarantee?
Yes — every Poltronesofà sofa comes with a 20-year frame guarantee. That’s the frame of the sofa itself, guaranteed for two decades.
It reflects how Poltronesofà builds its sofas: frames are engineered to last, not to be replaced in a few years. The guarantee comes as standard on every sofa sold through Poltronesofà at ScS — there’s nothing extra to buy or sign up for.
Elite Protect, a 5-year warranty and care plan is also available for broader protection beyond the frame. Details are available in store or at scs.co.uk.
What does the Poltronesofà guarantee cover?
Every Poltronesofà sofa comes with a 20-year frame guarantee — covering the structural frame of your sofa from the date of delivery. It’s the part that determines whether your sofa keeps its shape, supports you properly, and lasts through years of daily use.
Beyond the frame, your sofa is also covered for 12 months on upholstered interiors — including foam, fibre and feather filling — as well as covering materials (fabric and leather), springs, mechanisms and electrical components.
For broader protection beyond these terms — including accidental damage — a Care Plan is available. Your in-store advisor can walk you through exactly what’s covered and what isn’t, so you know where you stand before you buy.
Is my ScS warranty still valid?
Yes — nothing has changed. Every warranty, guarantee and policy you had with ScS before the Poltronesofà acquisition continues exactly as it was.
That includes product guarantees, Care Plans, delivery arrangements, and returns and refund policies. If you bought a sofa from ScS before January 2024, your warranty is still valid and honoured under the same terms. If you need to make a claim, the process hasn’t changed — same team, same service.
The acquisition brought a new brand and new collections into the stores, but it didn’t change the existing commitments to customers.
