How we are handling COVID-19
We’ve closed our stores temporarily though we’re still here for you.
Our online team and customer support centre employees are geared up to help you, no matter what your query.
We’ve included some Coronavirus frequently asked questions for you below. If you can’t find the answer you’re looking for, then please contact us here using our web form.
We’ll be up and running and back to normal as soon as we can. Until then, stay safe and take care.
How We Are Handling COVID-19 (Coronavirus)
We're committed to ensuring the safety and welfare of all of our customers and employees, please refer to the frequently asked questions below which will hopefully provide you with an answer to your query. If you can’t find the answer that you are looking for then please contact us here via our web form.
Frequently Asked Questions
1) Have you considered the impact of Coronavirus on your products?
Customer safety is our priority. We’ve been working closely with our suppliers across the globe to make sure we’re following public health guidance to make sure we reduce the risk to you and our employees.
2) Will my furniture or carpet be delayed?
The Coronavirus has impacted the time it’s taken to get some of our products to our customers. We’re really sorry if you’re one of these customers. As a company, we continue to monitor the situation with the virus and are talking to our suppliers daily to reduce any further delays.
If there is a delay to your order we’ll contact you directly, by email, to confirm any updated delivery dates.If we don't have your email address, we'll call you. .
3) I was expecting a delivery or a member of the ScS team to come to my home – what should I do?
Whether you had a sofa due for delivery, a surveyor due to come to measure your home for carpet, or an upholsterer due to support you with your furniture, all appointments that were scheduled up to 14th April date have been cancelled.
We have a lot of customers to contact and will be calling and emailing customers with an update.
4) Are your stores closed?
Yes – we’ve decided to close our stores immediately. They’ll reopen when it’s safe to do so and we’ll share an update on our social media when we’re back to normal.
Our online team are still here to support you, and all of our models and products are available to view on our website. Free flooring samples are also available to order.
5) What if I have a query relating to my order?
At this time we'd ask for all customer queries to go through the contact form on our website. Or you can call us on 0191 731 3300. We are experiencing high call volumes so if you are able to complete the web form it may save you waiting in a call queue.
6) I need to pay the outstanding balance on my items, what should I do?
Please call our team on 0191 731 3300. We can help and take any balance payments on the phone.
7) I am concerned about repaying the finance agreement that I have for my purchase.
We do understand that this is a worrying time for family finances. Your agreement will be with one of our partner finance houses. If your product has been delivered you should contact the finance provider directly. We're confident that they will be sympathetic to personal circumstances at this time. If you are still waiting for delivery and want to look at a different finance option then please call us on 0191 731 3300 and we'll do our best to assist.