After sales

Furniture guarantee

Furniture guarantee

At ScS, we understand that no one enjoys reading the small print, but if you need to know any information about the legal terms of your guarantee, you can find everything right here.

Please visit our full Terms and Conditions and read our care guides for more information and advice on properly maintaining your new furniture or flooring.

Your guarantee

Relevant products comply with applicable fire safety regulations for general domestic use only. If you require a product with different fire safety compliance or a product for commercial use you should be aware that our products may not be suitable for this purpose and you should take your own independent advice before placing any order with us.

We (A. Share & Sons Limited T/A ScS of 45-49 Villiers Street, Sunderland, SR1 1HA) offer our usual warranty (set out in this section 2.4.6(a) to (f) below) on all furniture products and artwork/lighting products. Please note that this usual warranty only applies to furniture and artwork/lighting products in the UK. Our usual warranty does not apply in the circumstances described in section 2.4.6(c) below. On certain product lines, we also offer an extended warranty (please ask your ScS sales representative for more details on which of our product lines carry an extended warranty).

a. We warrant that on the date of delivery and for the periods set out in section 2.4.6(b) below (the Warranty period), the furniture and artwork/lighting products will be free from material defects arising from normal domestic home use.

b. Our usual warranty applies to furniture product components and artwork/lighting products for the following periods:

Product / component Warranty period
Upholstered interiors
(foam, fibre fill, feathers etc.) and cover
12 months
Electrical components
(except lighting), recliner mechanisms and bed frame mechanisms
24 months
Frames, and structural defects on occasional furniture and dining ranges 10 years
Artwork and lighting products 12 months

However, please note that you will have to pay a call out charge of £75 including VAT, if you wish to make a warranty claim at any time on or after 12 months from and including the date of delivery of the products. If the product is defective, then any repair or replacement will be covered by our usual warranty.

c. This usual warranty does not apply to any defect in the furniture and artwork/lighting products arising from:

  • wilful damage, abnormal storage conditions, accident, negligence by you or any third party; or
  • any commercial or institutional use
  • your failure to follow our instructions contained in our care guide or any written instructions given with the product on delivery
  • any alteration or repair you carry out without our prior written approval.

d. These Terms and Conditions apply to any repaired or replacement product/product components we supply to you until the end of the applicable Warranty period.

e. The usual warranty is provided to the purchaser only and is non-transferable.

f. This usual warranty does not affect your legal rights in relation to products. We are under a legal duty to supply products that are in conformity with this contract in terms of their description and quality for normal domestic use by consumers. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.