Care guides

Furniture guard

At ScS, we understand that a new piece of furniture is a real investment that you want to keep looking its best for years to come. But, we also know accidents can happen.

That’s why we offer a five year Furniture Guard protection on top of our standard 12 month guarantee.

You can add Furniture Guard during the checkout process if buying your furniture online. If you have already purchased your furniture, you can add the Furniture Guard at any time before your order is delivered. Simply call your local ScS store or Castelan direct on 01934 423 774 who will be more than happy to help.

ScS Furniture Guard protection covers you in the event of accidental damage or staining to your furniture, taking care of the costs of any necessary repairs or professional cleaning. From just 31p per week, you can ensure five years of protection for your brand new furniture, and guaranteed peace of mind that unexpected repair or restoration costs are taken care of.

Below we will explain all the benefits of Furniture Guard, so you can decide whether it's right for you. We have also included some handy tips on how to care for your furniture, which will help to make sure your furniture stays looking good for many years to come.

What’s covered?

To give you total peace of mind while enjoying your new furniture, our Furniture Guard is designed to offer a thorough level of cover, including taking care of the costs of professional stain removal.

Stain cover

Little accidents and spills can happen, especially in the busiest of homes, but don't worry - Furniture Guard has you covered. We will protect and restore your furniture if it has been stained or damaged by a wide variety of substances.

Furniture Guard covers against stains and accidental damage, including accidental household spills that have led to a stain and accidents which result in damage to your furniture.

The stains covered by Furniture Guard protection are:

  • Tea/coffee/hot chocolate
  • Red/white wine
  • Alcohol
  • Tomato ketchup
  • Milk
  • Blackcurrant and orange juice
  • Cola and other fizzy drinks
  • Curry and pizza
  • Spaghetti Bolognese
  • Food grease
  • Shoe polish
  • Chocolate and confectionery
  • Nail varnish
  • Cosmetics
  • Soap products
  • Paint and wax
  • Human or animal bodily fluids
  • Mineral oil and glue
  • Soot
  • Tar
  • Corrosive substances
  • Bleach
 

The accidental damage covered by Furniture Guard protection are:

Wood / metal:
  • Scratch
  • Watermark
  • Heat ring
  • Dent
  • Burn
  • Chip
Glass:
  • Breakage
  • Scratch
  • Chip
Upholstery
  • Rip
  • Tear
  • Burn
Leather components only:
  • Scratch
  • Puncture
  • Scuff
What’s not covered?
  • Deliberate damage
  • Wear and tear
  • Neglect, misuse or abuse
  • Commercial use
 

Caring for your furniture

To keep your furniture looking great we recommend you place it away from direct sunlight and out of dry or humid areas. Avoid using silicone polishes, detergents and abrasive cleaners as these may damage your furniture. If you do spill anything, blot with a clean dry white cloth straight away. These tips will help maintain the appearance of your furniture and extend its durability.

Make sure your wood looks newer for longer

You can now care for your furniture by using our Wood Master range of Care Kits developed by Dr. Tork. They’ll protect your furniture from the day it’s delivered and keep it looking great. Please ask your Sales Advisor for more information about the professional Care Kits in our range and to recommend the right one for you.

Download your furniture guard leaflet here

Complaints

If you have a complaint, please phone: 01934 423 774 if you are a resident of the United Kingdom or 01 2000 200 if you are a resident of the Republic of Ireland, email customer.care@castelangroup.com or write to Castelan Limited, Alpha House, Sunnyside Road North, Weston Super-Mare, BS23 3QY, United Kingdom.We will do our best to resolve this to your satisfaction but if you remain dissatisfied we will give you information about referring your complaint to the Financial Ombudsman Service if you are a resident of the United Kingdom or the Financial Services Ombudsman if you are a resident of the Republic of Ireland.

Cancellation

You may cancel this insurance and receive a full refund of any premium you have paid by returning to the store where you bought the product together with the sales receipt or invoice and the Certificate of Insurance within 14 days from receipt of your Certificate. No refund or premiums will be made if you have made a claim or if you cancel the policy at a later date.

Compensation scheme (UK residents only)

The insurer is covered by the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers if we are unable to meet our liabilities. You may be entitled to compensation in these circumstances depending on the details of any claim. Further information about the scheme arrangement is available from the FSCS.