Coronavirus - Frequently Asked Questions
Our number one priority is to make sure our customers and colleagues feel safe in store. No matter which ScS store you’re visiting, we’re following the latest advice and guidance from the government as well as encouraging everyone in our stores to be mindful of others.
Social distancing is no longer required in our stores. There is a requirement to wear a face covering in Scotland and Wales, while in England, we’re welcoming customers and ScS team members to wear a mask should they wish – please just ask one of our team if you’d prefer for a mask to be worn.
In addition to our stores being open, you can shop with us online. We're offering a live video service, so if you'd prefer to talk to us from home, one of our sales advisors can walk you around our showrooms at a time convenient to you.
Our friendly online sales advisors are ready and waiting, seven days a week, to help you find your perfect sofa, furniture or flooring.
Home safety with ScS
I'm looking to place an order
We are also continuing to deliver furniture and flooring to our customers across England, Scotland and Wales. Our team will contact you directly when your order arrives into our distribution centre.
Whilst limits on the number of people in stores and distancing requirements have been relaxed in England, we're asking our teams and all of our customers to be respectful and mindful of others when visiting us.
I've already placed an order
Our suppliers ensure the health and safety of all of their staff and have also had to make changes to their working practices within their businesses. We're working incredibly closely with our suppliers to obtain updates and from the latest information received which we'll communicate with you by e-mail. Please ensure you check any junk mail or if you have not provided us with an email address on your account, please contact us so that we can add this to your account to ensure you receive the most up to date information on your order. Also, please remember not to dispose of your existing furniture until you have a confirmed delivery date from us. Lead times quoted are estimates. Our teams will contact you as soon as we have notification that your furniture has arrived in our distribution centre to arrange delivery with you.
If you would like to contact us about a query, the best way to get in touch is through the contact form on our website www.scs.co.uk/contact
Some of these measures include;
We will, of course, hold onto your order at no extra cost until you’re able to take delivery safely.
If you can, we’d really appreciate you using our online contact form to reduce long call queues, and someone will get back to you as soon as possible
If you have not received your order yet, then your payments will not begin until your goods have been delivered. If you want to discuss different finance options available, please call us on 0191 731 330 and a member of our team will be happy to help you and put your mind at ease.