Coronavirus - Frequently Asked Questions
During these uncertain times, with regard to the coronavirus outbreak, our number one priority is to keep our employees and customers safe. We have undertaken a number of measures within and outside our stores to help with this.
All of our 100 stores have now re-opened, but you can still shop online with us and our team would be delighted to help you with any queries and in addition to this, we can also offer a live video where one of our dedicated sales advisors can walk you around our show rooms at a time convenient for yourself. BOOK NOW or you can continue to book on line where, you’ll find the same huge choice, outstanding value and excellent quality in our online store as you would in our real ones.
Our friendly online sales advisors are ready and waiting, seven days a week, to help you find your perfect sofa, furniture or flooring, and can be reached by phone or live chat to answer any questions you might have and offer advice.
I'm looking to place an order
All of our stores in England, Wales and Scotland have now re-opened. You can still shop online with us and our team would be delighted to help you with any queries and in addition to this, we can also offer a live video where one of our dedicated sales advisors can walk you around our show rooms at a time convenient for yourself. BOOK NOWWe are currently able to deliver to our customers in England, Scotland and Wales and our team will contact you directly when your order arrives into our distribution centre. In line with the Scottish government regulations, we can only deliver into your home where you deem it essential, therefore, when our Team calls you please confirm to them if you feel it is essential for us to deliver to your home.
Some of the measures in store include;
I've already placed an order
As a result of the pandemic and lockdowns across the globe, our suppliers are experiencing some delays, due to staff shortages within their business. The further lockdown that was implemented on 04/01/21 has resulted in more people requiring to shield again, and to stay at home to care for their children as a result of school closures. Our suppliers ensure the health and safety of all of their staff and have also had to make changes to their working practises within their businesses. This means a reduced workforce to allow social distancing to take place. ScS suppliers are among those affected and we are sorry to share that because of this, some of our furniture later than the estimated lead time given to you when you purchased your furniture. Clearly this isn’t what we want for our customers and on behalf of all of ScS, we are really sorry. We’re working incredibly closely with our suppliers to obtain updates and from the latest information received which we’ll communicating with you via email. Please ensure you check any junk mail or if you have not provided us with an email address on your account, please contact us so that we can add this to your account to ensure you receive the most up to date information on your order. Also, a reminder not to dispose of your existing furniture until you have a confirmed delivery date from us, lead times quoted are estimates. Our teams will contact you as soon as we have notification that your furniture has arrived in our distribution centre to arrange delivery with you.
Our customer experience team are all working from home; they are unable to provide more detail about your delivery at this moment in time. However, if you would like to contact us about another query, the best way to get in touch is through the contact form on our website www.scs.co.uk/contact
Some of these measures include;
We will, of course, hold onto your order at no extra cost until you’re able to take delivery safely.
If you can, we’d really appreciate you using our online contact form to reduce long call queues, and someone will get back to you as soon as possible
If you have not received your order yet, then your payments will not begin until your goods have been delivered. If you want to discuss different finance options available, please call us on 0191 731 330 and a member of our team will be happy to help you and put your mind at ease.