Customer service

ScS carpet price promise

We check our product prices daily to ensure our customers get the best value and can guarantee to beat any genuine on-the-floor, delivered or fully-fitted price from any UK retailer (multiple or independent) for the same floor covering, underlay and ancillary products.

Please note: different retailers may stock the same product from the same manufacturer but name them differently. Our price promise still applies to these products regardless of the name.

All fitting costs are charged by and payable to our recommended fitters on the day of fitting.

If you are purchasing a floor-covering product only without fitting:

The competitor quote must be for the same product and not include the price of arranging the supply, fitting of the product or any other related products.

In this instance, our price promise will only apply to carpet, laminate and vinyl floor coverings, and will not include the cost for floor preparation, fitting, underlay, or any other ancillary products.

How to use our Price Promise:

A request to beat a competitor’s quote can only be made at the point of purchase and the quotation must:

  • Have been made within the last 28 days.
  • Be in writing from the retailer and we must be able to easily identify the retailer from the quote, to verify the quote.

Exclusions:

  • It is not possible to use the price promise after you have placed an order for floor coverings with us.
  • Quotes where any online discount or voucher has been applied or pricing errors made by another retailer.
  • A discount has been applied due to a purchase of anything other than floor coverings, underlay and ancillary products.
  • Vehicle-based retailers.
  • A promotional price/quotation from another ScS store.