Customer Service

Caring for your recliner and sofa bed

Caring for your recliner and sofa bed

Recliners are set into particular reclining positions in the factory during manufacture, and adjustments may be required once the furniture has been delivered into your home. If this is the case, please contact our customer service team on 0345 604 6344 to arrange for an upholsterer to attend. We will not charge you for this service.

Where provided always read the manufacturer’s instructions very carefully.

These products have been designed to cope with normal everyday use. However, the following precautions must always be observed:

  1. Ensure animals and children are a safe distance when opening and closing reclining furniture.
  2. Never leave a reclining chair in the reclined position when not in use.
  3. Please ensure you sit right back when operating the reclining action on a chair or sofa.
  4. Never sit on or lean over the arms as this can twist the frame.
  5. Never allow young children to operate motion furniture unless supervised by a responsible adult.
  6. Sofa beds are designed and intended for occasional use only. Continuous use may cause premature wear to the mattress and frame.
  7. Although the sofa bed action is manufactured to stringent specification, you must not sit on the edge of the bed once opened as doing so may lead to the frame bending.