Protect your sofa

Your sofa is at the heart of special mom ents within your home, and you shouldn’t have to tiptoe around it or worry that everyday living might leave a lasting mark. Accidental spills from food or drinks, children playing, or even the enthusiastic affection of pets can all take a toll on your furniture.

Instead of feeling like you need to protect your sofa from your lifestyle, it should be the other way around—your sofa should be protected so you can enjoy it confidently, comfortably, and without compromise.

Introducing Elite Protect — the ultimate sofa care and warranty package designed to keep your furniture looking and feeling its best.

Enjoy complete peace of mind and long-lasting comfort with protection that truly goes the extra mile, from the moment you receive your sofa.

Our Elite Protect packages include:


Accidental staining icon

Removal of accidental staining from any household substance quickly and professionally

5 year warranty icon

A comprehensive 5 year warranty to protect your sofa from life’s mishaps

Accidental upholstery damage icon

Repair of accidental damage to the upholstery like rips, scuffs, scratches or burns

Accidental damage icon

Repair of accidental damage to the frame and mechanisms

Pet damage icon

Pet damage is covered one occurrence only

Sofa care kit icon

A sofa care kit is included to remove any mucky marks and light staining

New sofa designs

An in-home furniture inspection and care consultation designed to support the long-term comfort, safety and durability of your furniture*

* Included with Elite Protection Plus when spending over £1000 on furniture, excluding delivery.

FAQs

What’s included in Elite Protect?

Accidental staining from any substance including, but not limited to:

  • Food
  • Drinks
  • Cosmetics
  • Ink
  • Paint

Accidental damage including, but not limited to:

  • Rips
  • Tears
  • Burns
  • Scratches
  • Punctures
  • Scuffs
  • Dents
  • Chips
  • Heat rings(s)
  • Breakage of glass components
  • Breakage of frame components
  • Pet damage – limited to one per claim
What are the exclusions and limitations?
  • Furniture not in the customer’s home (landlords, holiday homes, shared accommodation, etc.)
  • Deliberate damage
  • More than one claim of pet damage
  • Accidents with media accessories, i.e. USBs and speakers
  • Odours even where caused by a stain
  • Staining or damage built up over time or from normal everyday use
  • Natural deterioration (light damage, fading, etc.)
  • This is not a general cleaning or maintenance contract
  • Anything that is covered as part of the purchase guarantee: Frame guarantee, Electrical items manufacturing warranty, Sofa covers guarantee (stitching, fabric faults)
Find more information within the IPID document here.
What’s included in Elite Protect Plus?

All of the same accidental stain and damage protection, as well as a 24-month sofa health & comfort check service.

What does a 24-month sofa health & comfort check include?

An in-home furniture inspection and care consultation designed to support the long-term comfort, safety and durability of your furniture.

  • In-home visit by a qualified technician
  • Comprehensive furniture assessment
  • Expert advice to maintain your sofa’s longevity
  • Customised report and recommendations

Health & comfort check covers:

A qualified technician will assess your furniture within your home by looking at three key areas:

  • Structural integrity
    • Internal frame inspection and tightening of fixings
    • External fixings and feet bolt checks
    • Seating support inspection (springs or webbing)
    • Stitching, seams and structural integrity tests
  • Safety & function
    • Safety and protrusion checks
    • Electrical and mechanism visual inspection
    • Recliner and moving part operation tests
    • Sofa-bed function checks (if applicable)
  • Care & maintenance
    • Cushion dressing and daily care guidance
    • Leather and fabric condition checks
    • Care-kit usage education
    • Vacuuming of tight spaces
Who is my care package managed by?

Care packages are administered by Castelan Limited and underwritten by Novus.

When accidents happen, Castelan has a UK-wide team of trained furniture experts ready to repair damage and remove stains.

Claim as many accidents as you need over 5 years. There is no excess and you'll have cover for parts, labour and replacement items.

If the expert technician can't complete a repair or remove a difficult stain, Castelan will replace either the part or the individual item of furniture. If your original model is unavailable, you will be asked to choose something similar.

Find your certificate of insurance here.

How do I make a claim?

In the event of any damage, please call Castelan as quickly as possible on 01934 423 774 or make a claim at Castelan's website here as any delay may reduce the chance of a successful repair.

Is my premium care package and ultimate care package still valid?

Yes. If you purchased our care packages before 12th December 2025, then please refer to our Care Packages Terms & Conditions .

Is my sofa guard policy still valid?

Yes. If you purchased our Sofa Guard policy before 25th July 2024, then please refer to our Sofa Guard Terms and Conditions .

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