Delivery cost & lead times explained
How long do I have to wait for my order?
Once you have placed your order, you will be given an estimated delivery date.
If you have chosen one of our finance options, the lead time will begin as soon as we receive your signed finance documents and sales contract.
As all of our products are made per your requirement, so we can only provide you with an approximate delivery date at the time of ordering.
Should there be any changes due to circumstances beyond our control, you will be kept up-to-date and provided with a revised lead time so you will know when to expect your order.
Once your order is ready, we will contact you to arrange a convenient date and time for delivery. We aim to deliver within two working days of your order being received into our distribution centre
You can request your new delivery date within the seven working days following your original delivery date, as this is the maximum amount of time your order can be stored at one of our ScS distribution centres. Upon booking your delivery date it is helpful if you provide any information regarding access to the property so our delivery crew can come prepared and ensure a seamless process from start to finish.
It's worth noting that before your order is delivered, any outstanding balance must be paid to us in full, or if you have chosen to take out finance on your order with us, then we must have received your signed finance contract. For more finance information, please visit our payment methods page.
Please note: We can deliver your order to a different address, other than your home address. Please let us know the alternative delivery address, at the point of ordering..
However, if you have chosen one of our finance options, the product must be delivered to your home address.
Where do ScS deliver?
We deliver to mainland Great Britain and to the Isle of Wight. Although we currently do not deliver to offshore UK islands e.g. Channel Islands, Guernsey and Jersey, we can arrange to deliver your order to a carrier who will then deliver your order to your home.
Unfortunately, we cannot offer a delivery service to Northern Ireland.
How much does delivery cost?
At ScS, we charge a fee for the delivery and installation of your order to ensure that it reaches you in perfect condition. The delivery costs for your order may vary depending on what you have ordered and how far you live from one of our ScS stores or warehouses.
Additional delivery charges may be incurred if you live outside a 30-mile radius of an ScS store or warehouse (mainland UK only), or if you’d like to take advantage of our premium Saturday delivery service. You will be informed of your total delivery fee before we confirm your order.
Our standard delivery days are Monday to Friday, between the hours of 7am – 7pm. The costs are listed below:
|Carpets & vinyl
|Carpets & vinyl within the London congestion charge zone
|Laminate & LVT flooring
|Sofas - Saturday delivery
|Selected Furniture for Delivery within 7 days
|Dining & sideboards
|Dining & sideboards - Saturday delivery
|Dining & sideboards - Assembly by ScS crew (if bought flat packed)
|Dining & sideboards - Professionally assembled (if bought flat packed)
Please note: if you have ordered multiple items, they may be delivered separately, however, you will only be charged once for delivery. In this case, the highest delivery fee will apply. For example, if you were to order a sofa and new flooring, you would be charged £99 for delivery.
What happens on the day of delivery?
Our teams of specialists with years of experience make delivery as stress-free as possible.
On the day of delivery our specialists work in two-person crews from 7am to 7pm each day. The delivery team will give you a call an hour before they are due to arrive to let you know that they are on their way. Please ensure that all walkways, and entrances are clear to enable our delivery crews to enter the premises safely. Please also remember to move any old furniture that your order may be replacing.
Missed delivery & re-delivery fees
It is very important that someone is home to take delivery of your order on the agreed delivery date, between 7am-7pm.
If we are unable to deliver your order to you, there will be an additional charge to take your products back to our warehouse and arrange redelivery. Please see charges below:
Please see the re-delivery charges below:
|Carpets, vinyl & rugs
|Laminate & LVT flooring
|Sofas, dining and all other tables and sideboards:
What happens if I can't take delivery of my order on the agreed date?
Should the booked delivery date not be suitable, our specialist delivery team will be on hand to help. Our distribution centre space is limited, so although we may be able to accommodate changing your delivery date by one or two days, we are unable to hold on to your furniture for any longer than that. Unfortunately, if we haven't been informed that you can't take delivery and nobody is home to accept your order, we may have to charge you the cost of taking your furniture back to our distribution centre.
If you’d like to get in touch with us to discuss this then you can fill out our Customer Contact form, email us at email@example.com or give us a call directly on 0191 731 3300.
What happens if my sofa does not fit?
Whilst most sofas go into homes easily, we always advise that you carefully check all dimensions of your chosen sofa, before purchasing to ensure that your new sofa can fit through any doors, hallways and stairways when delivered. We also ask that you let us know of any issues with access that our delivery team may have beforehand.
Many of our sofas will be delivered in separate sections that can be assembled in your home for ease.
However, sometimes occasions can arise whereby your furniture does not fit when delivered. If we can get into the property but not in the room of choice, this could be left pending alterations to the property or your furniture, this is completely up to you. If it's the case we can't get in the property at all, your furniture will need to be returned to our warehouse and you may be charged.
Does ScS remove my old sofa?
We've partnered with Clearabee to provide a convenient service to remove unwanted sofas and furniture to make way for you new ScS products. Find out more here.
What happens if my sofa arrives damaged?
Our two-person delivery team will take great care with the handling and delivery of your new sofa. Once delivered, it is recommended that you inspect your sofa with the delivery team to ensure you are happy.
If for any reason you are unhappy with the sofa, please raise these issues with the delivery team. This will then be noted and a member of our after sales team will be in touch with you to talk through your options, such as arranging for one of our specialist upholsterers to visit your home to inspect the damage.
Will you deliver my sofa through a window?
Our delivery teams will not remove windows or doors to gain access to the property. If a window is required to be removed then it is your responsibility to arrange this.
Will ScS assemble my dining room furniture?
If your dining room furniture comes from the manufacturer flat packed, this will be how we deliver it to you. We understand this does not suit everyone so we offer a Professional Assembly option where our delivery experts will unpack, assemble and remove any packaging at an additional cost.
If you haven’t found the answer to your question, please visit our FAQs page.
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