Delivery cost & lead times explained
How long do I have to wait for my order?
Once you have placed your order with ScS, you will be given an estimated date for your items to be delivered.
If you have chosen one of our finance options, the lead-time will begin as soon as we receive your signed finance documents and sales contract.
As all of our products are made precisely to your requirements, we are unable to guarantee an exact delivery date at the point of order. Should there be any changes from our estimated delivery date due to circumstances beyond our control, we will keep in touch with you throughout the process, advising of any changes to your original date. We will ensure you have a revised lead-time so you will know when to expect your order.
Once your order is ready, we will contact you to arrange a convenient date and time for delivery. We aim to deliver within two working days of your order being received into our distribution centre
You are free to choose the delivery day that is convenient for you, although we are usually unable to store products at our ScS distribution centres for longer than seven working days. When booking your delivery date it is helpful if you provide any information regarding the property, which your furniture is being delivered e.g. whether it is in a block of flats, has any narrow roads or doorways etc. This will allow us to plan the delivery of your furniture better and ensure a quicker, speedier delivery of your order.
Before we deliver your order, any outstanding balance must be paid to us in full, or if you have chosen to take out finance on your order with us, then we must have received your signed finance contract.
We can deliver your order to a different address, other than your home address. Please let us know the alternative delivery address, at the point of ordering.
If you have chosen one of our finance options, the product must be delivered to your home address.
Where do ScS deliver?
We are able to deliver to mainland Great Britain and to the Isle of Wight. Although we do not deliver to offshore UK islands e.g. Channel Islands, Guernsey, Jersey, we can arrange to delivery your order to a carrier who would then deliver your order to your home.
Unfortunately, we cannot offer a delivery service to Northern Ireland. For more information about this, please speak to your personal shopper, who will be happy to help with this.
How much does delivery cost?
At ScS, we may charge a fee for the delivery and installation of your order to ensure that it reaches you in perfect condition. The delivery costs for your order may vary depending on what you have ordered and how far you live from one of our ScS stores or warehouses.
Additional delivery charges may be incurred if you live outside a 30-mile radius of an ScS store or warehouse (mainland UK only), or if you’d like to take advantage of our premium Saturday delivery service. You will be informed of your total delivery fee before we confirm your order.
Alternatively, if you paid for you order in full by credit or debit card, you can arrange to collect your order in person. Please ask your sales advisor for more information about this option. If you opted for interest free credit, or buy now pay later offers we are required to deliver to your home.
Our standard delivery days are Monday to Friday, between the hours of 7am – 7pm. The costs are listed below:
|Carpets & vinyl||£29|
|Carpets & vinyl within the London congestion charge zone||£45|
|Laminate and LVT flooring||£49|
|Dining & sideboards||£99|
|Dining & sideboards - professionally assembled (if bought flat packed)||£129|
|Premium Saturday delivery||£79|
Please note, if you have ordered multiple items, they may be delivered separately, however, you will only be charged once for delivery. This will be whichever delivery cost is highest out of the individual items you have ordered. For example, if you were to order a sofa, rug and lamp table, you would be charged £69 for delivery.
What happens on the day of delivery?
Getting a sofa into the your home, into a flat or down narrow corridors can be tricky. That is why we have teams of specialists with years of experience. To help make delivery as stress free as possible, measure the halls, doorways etc. to plan the easiest route to your desired location.
On the day of delivery our specialists work in two man crews from 7am to 7pm each day. The delivery team will give you a call an hour before they are due to arrive to let you know that they are on their way. Please ensure that all walk ways, entrances are clear to enable our delivery crews to enter the premises safely. Also remember to move any old furniture that your order maybe replacing.
Missed delivery & re-delivery fees
It is very important that someone is home to take delivery of your order on the agreed delivery day, between the hours of 7am and 7pm. If we are unable to deliver your order to you, we may have to charge you to take your products back to our warehouse, and redeliver on another day.
|Carpets, vinyl & rugs||£39|
|Laminate & LVT flooring||£60|
|Sofas, dining, all other tables and sideboards||£79|
Frequently asked questions
What happens if my sofa does not fit?
As long as you have carefully measured the space for your new sofa and any doorways or hallways that your new sofa will have to fit through, and let us know of any issues with access that our delivery team may have, there should be no problems with the fitting of your new sofa.
However, in the unlikely event that your new sofa does not fit, do not worry, as we can arrange for a technician to dismantle it and then rebuild it in your home for an additional fee. Please let us know in advance if a technician will need to dismantle your new sofa for delivery, otherwise our delivery team may have to take your sofa back to our warehouse, and unfortunately you may be charged for us to do so.
Does ScS remove my old sofa?
Unfortunately, our delivery team cannot remove your old sofa as part of their service, but we do work closely with The British Heart Foundation, who can raise vital funds for their research simply by you donating your old sofa.
What happens if my sofa arrives damaged?
Our two man delivery crew will take great care with the handling and delivery of your new sofa. When your sofa is delivered it is recommended that you inspect your sofa with the delivery crew. If for any reason you are unhappy with the sofa raise these issues with the delivery team. They will then make a note of the problems. A member of our After Sales team will then contact you to discuss rectifying the issues raised.
Please have your address, postcode and ScS account number to hand and we will arrange for one of our specialist upholsterers to come to your home to inspect the damage and resolve the problem
Will ScS delivery my sofa through a window?
ScS will not remove windows or doors to allow our delivery team access to the property with your new furniture. If a window is required to be removed then it is your responsibility to arrange this.
Will ScS assemble my dining room furniture?
If your dining room furniture comes from the manufacturer flat packed by default this will be how ScS delivers it to you. We understand this does not suit everyone, but we do offer a Professional Assembly option where our delivery experts will unpack, assemble and remove any packaging on departure for a small fee.
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