Find out all the answers to the most frequently asked questions, covering everything from placing an order, awaiting delivery, after sales and protecting your new sofa or carpet.

Popular FAQs

When we call you back to confirm your order, please have to hand your bank account details and debit card for your current account, proof of identification (driving license, passport or electricity bill), together with employment or income details. Please speak to a member of our online sales team and they will be happy to discuss your eligibility for finance.
Depending on your order, we have a range of standard charges for deliveries within a 30-mile radius of any ScS store or distribution centre. For more information on our delivery costs please visit our delivery FAQs page.
We accept all major credit and debit cards:
  • Visa
  • MasterCard
  • Maestro
  • American Express
We can also take payment via PayPal online.
You can request a free carpet sample online for many of our carpet ranges. Simply click the ‘Request Sample’ link on each carpet product page, complete your details and a carpet sample will be sent directly to your doorstep within a couple of days.
Unfortunately, we are unable to dispose of old sofas or remove them from your home. However, many charities offer a free collection service for old furniture where you select a time and date best suited to you. Alternatively, your local council can arrange for old furniture to be collected and disposed of, or recycled properly.

Further help & advice