Find out all the answers to the most frequently asked questions, covering everything from placing an order, awaiting delivery, after sales and protecting your new sofa.

Popular FAQs

When we call you back to confirm your order, please have to hand your bank account details and debit card for your current account, proof of identification (driving license, passport or electricity bill), together with employment or income details. Please speak to a member of our online sales team and they will be happy to discuss your eligibility for finance.
Depending on your order, we have a range of standard charges for deliveries within a 30-mile radius of any ScS store or distribution centre. For more information on our delivery costs please visit our delivery FAQs page.
We accept all major credit and debit cards:
  • Visa
  • MasterCard
  • Maestro
  • American Express
We can also take payment via PayPal online.

We've partnered with Clearabee to provide a convenient service to remove unwanted sofas and furniture to make way for you new ScS products. Find out more here.

Many charities offer a free collection service for old furniture where you select a time and date best suited to you. Alternatively, your local council can arrange for old furniture to be collected and disposed of, or recycled properly.

In the first instance please give us a call on 0191 731 3300 as your complaint may be something we can help you with.

Failing that you should log your complaint with the business your finance agreement is with. If you’ve arranged finance with ScS that will be either V12, IKANO or Creation finance. Once your complaint is logged with the relevant finance company they’ll work hard to resolve it. If they are unable to resolve your complaint they should issue you with a final response or deadlock letter. Once you have this you will be able to bring your complaint to the financial ombudsman service.

Further help & advice