Frequently Asked Questions
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Our standard delivery charges are:
Sofas - £69.00
Sofas (Saturday delivery, subject to availability in your area) - £79.00
Dining & sideboards - £99.00
Dining and sideboards (full assembly) - £129.00
Carpets and vinyl - £29.00
Carpets and vinyl within the London Congestion Charge Zone - £45.00
Rugs - £15.00
Laminate and LVT - £49.00
Please note, if you have ordered multiple items, they may be delivered separately, however, you will only be charged once for delivery. This will be whichever delivery cost is highest out of the individual items you have ordered. For example, if you were to order a sofa, rug and lamp table, you would be charged £69 for delivery.
If the four-week leeway has passed, please get in touch with our pre delivery, general enquiries and payments team on 0191 731 3300 who will be happy to help.
We understand that not everyone can take time off to wait in for their order to be delivered, which is why we deliver six days a week between 7am and 7pm, including a premium Saturday Delivery service. Our delivery team will call you an hour before their estimated time of arrival, so please provide us with a mobile number or daytime phone number.
Many of our sofas will be delivered in separate sections that can be assembled in your home for ease of delivery. If your furniture does not fit when delivered, we may have to charge you the cost of taking your furniture back to our distribution centre.
Alternatively, your local council can arrange for old furniture to collected and disposed of, or recycled properly.
We also offer a free half price fitting promotion - in order to quality for the promotion you must purchase an appropriate amount of Comfy Lux, Comfy Deluxe, Comfy Extravagant or Durafit 500 underlay in the same amount as the carpet you choose.
All of our sofas are covered by a 20-year warranty on frames and springs, however you can also purchase additional protection for your sofa from £49 per seat. Find out more about our ScS premium sofa guard here
What's included in the cover?
5 YEAR PROTECTION
Premium Sofa Guard is a complete package designed to protect your new sofa and keep it looking great. With our premium sofa guard protection you’re covered for everyday accidental damage like stains, rips and burns, giving you total peace of mind for years to come.
HELPS PROTECT AGAINST BACTERIA
The environmentally friendly, water-based spray helps to protect against bacteria and its harmful effects.
PROTECTS EVERY FIBRE
Enhances the durability of your sofas by protecting every fibre with our unique spray, allowing you to enjoy your new sofa for longer.
Our formula for your premium sofa guard protection is a water-based spray protecting you whilst remaining environmentally friendly.
If you are a policyholder and wish to make a claim you can go online at your convenience at claim.castelangroup.com or call 0370 320 6614.
Lines are open Monday to Friday 9:00am to 5:30pm
A fabric care kit includes:
- Textile cleaner
- Stain-away cleaner
- Ox cleaner
A leather care kit includes:
- A care cream that provides powerful cleaning and protection for your sofa
- An ‘ink away stick’ to combat ballpoint pen, make-up products and tough stains
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