Order FAQs

If you have any questions related to ordering online, please see below for more information. From making sure you’ve measured for your sofa correctly before you checkout through to arranging delivery of your order – we’ve got you covered.

Measuring up for your new sofa might seem tricky, but it’s really straightforward, just remember to measure from the widest points. At the bottom of each product page, you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases or top floor flats.

Top tip: Please consider the angle of the back of the sofa (if any) and take this into account when measuring, especially if you’re planning on placing it against the wall.

Once you have chosen your new furniture or flooring and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.

We accept all major credit and debit cards:
  • Visa
  • MasterCard
  • Maestro
  • American Express
  • If you are shopping on our website we can also take payment via PayPal.

    We also offer interest-free credit on orders over £320, as well as other finance options with no minimum spend. Please see our Payment Methods for more information on our online and in-store options.

    To apply for finance you can complete a finance application form on our website or if you prefer you can call us during our opening hours on 0191 731 3300 and we can process this on your behalf. 

    For more information on applying for finance please visit our Finance Options page.

    Please get in touch with a member of our online sales team on 0191 731 3300 and they will be happy to discuss your eligibility for finance. You must have no County Court Judgements or a history of bankruptcy.

    When we call you back to confirm your order, please have to hand your bank account details and debit card for your current account, proof of identification (driving license, passport or electricity bill), together with employment or income details. Please get in touch with a member of our online sales team on 0191 731 3300 and they will be happy to discuss your eligibility for finance.

    When selecting finance as your payment method online, you can have a decision within minutes about your eligibility for finance on repayment terms under 24 months. For repayment terms over 24 months, our online sales team will call you back to confirm some additional details.

    Yes, as long as you have been a permanent resident of the United Kingdom for the last 3 years, and are able to pay the required deposit upon completion of your finance agreement. 

    You must have no County Court Judgments or history of bankruptcy, and hold a UK bank account that accepts Direct Debit instructions. 

    You can also apply if you are in receipt of a non-means-tested benefit IE disability, PIP carers allowance or if your spouse is in employment for at least 16 hours a week.

    You will need to contact the finance company with who your agreement is; this will be on the paperwork that is sent to you on completion of your order acceptance.

    We offer finance through a third party lender, which will be either Creation, V12 Retail Finance or Ikano Bank. You can contact them using the details below:

  • Creation Consumer Finance – 0371 402 8905
  • V12 Retail Finance – 03331 22 11 01
  • Ikano Bank – 0371 781 3080

  • An upfront minimum deposit of £89 is required for purchases online after your finance agreement is approved, but you can pay more to reduce your monthly payments. The deposit must be paid either by debit or credit card and we do not charge any credit or debit card fees.

    Unfortunately, we do not offer this payment option.

    Any outstanding balance must be fully paid and cleared by the bank before midday - three working days before delivery. 

    All customers with an outstanding balance will be sent an email with a link so they can make the payment in their own time. This will allow us to give customers enough notice to clear their balance and ensure their delivery date goes ahead as planned. If you have any queries or questions, please email customersupport@scs.co.uk

    If you have already arranged finance and paid any agreed deposits, you can look forward to your new furniture arriving. 

    Please note: Term agreement start dates differ dependent on lender, please refer to our Payment Methods page for more information or alternatively get in touch with your finance provider.

    If you have any queries regarding payments before delivery you can easily get in touch with us via our Customer Contact form or via email at customersupport@scs.co.uk. If your order has already been delivered and your query relates to a finance payment, you will need to get in touch with your finance provider using the details below:

  • Creation Consumer Finance – 0371 402 8905
  • V12 Retail Finance – 03331 22 11 01
  • Ikano Bank – 0371 781 3080

  • Ordering your furniture with an insurance mandate is easy and stress-free with ScS. You can order online or visit one of our many stores located up and down the country, where our expert staff will be able to help you choose the perfect replacement furniture. If you have any questions, please don’t hesitate to call our online team on 0800 731 0048 and they will be happy to advise you.

    Of course!

    Spills, rips and stains are sometimes unavoidable but you don’t need to worry with our Premium Sofa Guard that’ll work to protect your sofa for your peace of mind.

    This can be easily added to your basket or to an existing order if you decide you’d like to add it on at a later date. Just call our friendly online sales team on 0800 731 0048 who will be happy to assist.