Customer Service

Help & Info

Help & info

Many of our customer queries can be answered on our Frequently Asked Questions page which can be found here.

  • I have not received my order:
    • I ordered in store – Please contact the store where you purchased your products, telephone numbers and email addresses for all of our stores can be found on our store locator page
    • I ordered online – Please contact our Online Sales Team: 0800 731 0048 or email them on: scsonline@scs.co.uk
  • I have received my order:

Before you buy

In this section we’ll cover how to place an order online and the different payment methods available. You can also find our FAQ section, where your most common questions are answered. Looking for some inspiration? Our sofa buying guide and carpet buying guide will help you to find the perfect furniture or flooring for you and your home.

Once you have found the perfect flooring with the help of our buying guide, take a look at our measuring for flooring guide for easy-to-follow tips on measuring your room.

Payment

At ScS, we understand a new sofa or carpet is an investment purchase. That’s why we offer great pay monthly packages so you can spread the cost of your new purchase, with up to 4 years interest free credit, 0% APR representative.

Delivery

You have placed your order, now you can look forward to your new furniture or flooring arriving. On our delivery times page, we will explain all you need to know about when you can expect your order and you can also find the delivery costs for your area. As well as a standard delivery service, we also offer a premium Saturday delivery, so you can receive your order at a time best suited to you.

At ScS, we want your delivery to be a stress-free as possible and with the help of our delivery advice and old sofa removal guides, you will find all the information you need to prepare for your order arriving.

After Sales

In our after sales section, you can find our website terms and conditions, as well as your furniture guarantee. We understand circumstances can change and you may need to return your order. For more information please read our returns guide.

Care

We understand that you want to keep your new sofa or flooring in the best possible condition, but accidents can happen. In our care section, you will find care guides on how to look after leather furniture, sofa beds and recliners, as well as new carpets, laminate or wood flooring and vinyl flooring. We’ll also explain our sofa guard protection available on all upholstered products, which gives you added peace of mind should any accidents happen.