Carpet Care Guide

After your carpet has been fitted, it is a good idea to establish a regular maintenance routine that will help your carpet to stay looking its best. You can find easy-to-follow tips from our carpet experts below.



Protect your carpet

At ScS, we understand that life can throw many things at your carpet – literally! So that you can be prepared, we recommend our ScS SOS Carpet Care Kit, available to purchase in store and online. 

Our SOS Carpet Care Kit includes:

  • Carpet stain away for removing fresh stains
  • Carpet stain remover for greasy stains
  • Ox cleaner for stains such as food, drink, urine and other stubborn stains


Colour matching

Please be aware that carpet samples may not always be an exact colour match to the finished carpet that you receive, as small changes in colour shades may occur from one production batch to another. Although the changes are usually only minimal, please do be aware that carpet samples should be used only as a guide to the finished product.



It is natural for new carpets to flatten slightly due to use, but there are certain things you can do to keep this to a minimum. Regular vacuuming not only removes dirt and dust from your carpet but also lifts the fibres back up, helping to keep your new carpet looking fresh and fluffy.

It is also a good idea to regularly move your furniture around, even by just a few inches, as leaving heavy items in one place for too long can flatten your carpet pile and leave a ‘dent’. To reduce dents and make it easier to move furniture around without damaging your carpet, we also recommend using floor protectors under the legs and wheels of your furniture.



Shedding is natural for new carpets, when loose fibres work their way to the surface. These are simply excess yarns and fibres and aren’t a defect in any way. Regular vacuuming will help to collect any loose fibres and in time you will notice that any shedding will have stopped.


Shading and pile reversal

Shading and pile reversal can occur on any type of carpet and gives the appearance of light and dark patches. Please be assured that this is normal and is a result of the carpet’s pile lying in different directions, creating a ‘shaded’ look. Small areas can be brushed back gently with your hand so that the pile all lies in the same direction.



‘Pilling’ is a term used to describe the small balls of fibres that collect on a carpet’s surface; a similar thing often happens to woollen jumpers after wear. Pilling is most often seen on loop pile and wool-blend carpets, and can be easily treated by simply snipping away the bobbles with a pair of household scissors.

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