Sofa & Carpet Protection FAQs
It’s important to care for your brand new sofa, whether it’s fabric or leather we offer protection for both. We also offer carpet protection to keep your flooring looking better for longer.
Wondering how to add this to your order or what’s included in the cover? Read on to find out more.
All of our sofas are covered by a lifetime frame guarantee, however, you can also purchase additional protection for your sofa which is charged by the number of seats.
5 year protection
Premium Sofa Guard is a complete package designed to protect your new sofa and keep it looking great. With our premium sofa guard protection, you’re covered for everyday accidental damage like stains, rips and burns, giving you total peace of mind for years to come.
Helps to protect against bacteria
The environmentally friendly, water-based spray helps to protect against bacteria and its harmful effects.
Protects every fibre
Enhances the durability of your sofas by protecting every fibre with our unique spray, allowing you to enjoy your new sofa for longer.
Environmentally friendly
Premium Sofa Guard protection is a water-based spray protecting you whilst remaining environmentally friendly.
If you are a policy holder and wish to make a claim you can go online at your convenience at claim.castelangroup.com or call 0370 320 6614. Lines are open Monday to Friday 9:00am to 5:30pm
Buying a new carpet is an investment and we understand that you want your carpet to look good for years to come to get the best value for money. That’s why we would always recommend buying our Carpet Care Kit to help remove any stains when they occur.
At ScS, we offer both fabric and leather care kits to ensure your furniture stays looking brand new for longer.
Our fabric care kit includes:
- Textile cleaner
- Stain-away cleaner
- Ox cleaner
- Cleaning cloth
- Sponge
Our leather care kit includes:
- A care cream that provides powerful cleaning and protection for your sofa
- An ‘ink away stick’ to combat ballpoint pen, make-up products and tough stains
- Protection cream
- Cleaning cloth
- Sponge
You can add sofa protection to your order any time before delivery. Simply get in touch with our pre delivery team, via our Customer Contact form, email customersupport@scs.co.uk or alternatively you can give us a call on 0191 731 3300.
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