Furniture Guard

At ScS, we understand that a new piece of furniture is a real investment that you want to keep looking its best for years to come. But, we also know accidents can happen.

That’s why we offer a five-year Furniture Guard protection on top of our standard 12-month guarantee.

You can add Furniture Guard during the checkout process if buying your furniture online. If you have already purchased your furniture, you can add the Furniture Guard at any time before your order is delivered. Simply call your local ScS store or Castelan direct on 01934 423 774 who will be more than happy to help.

ScS Furniture Guard protection covers you in the event of accidental damage or staining to your furniture, taking care of the costs of any necessary repairs or professional cleaning. From just 31p per week, you can ensure five years of protection for your brand new furniture, and guaranteed peace of mind that unexpected repair or restoration costs are taken care of.

Below we will explain all the benefits of Furniture Guard, so you can decide whether it's right for you. We have also included some handy tips on how to care for your furniture, which will help to make sure your furniture stays looking good for many years to come.

What's covered?

To give you total peace of mind while enjoying your new furniture, our Furniture Guard is designed to offer a thorough level of cover, including taking care of the costs of professional stain removal.

Stain cover

Some of the stains covered by Furniture Guard protection are:

  • Tea/coffee/hot chocolate
  • Red/white wine
  • Alcohol
  • Tomato ketchup
  • Milk
  • Blackcurrant and orange juice
  • Cola and other fizzy drinks
  • Curry and pizza
  • Spaghetti Bolognese
  • Food grease
  • Shoe polish
  • Chocolate and confectionery
  • Nail varnish
  • Cosmetics
  • Soap products
  • Paint and wax
  • Human or animal bodily fluids
  • Mineral oil and glue
  • Soot
  • Tar
  • Corrosive substances
  • Bleach
  • Dye transfer

The accidental damage covered by Furniture Guard protection are:

However, it is important to remember there are some exclusions:

  • Scratch
  • Watermark
  • Heat ring
  • Dent
  • Burn
  • Chip
  • Glass:
  • Breakage
  • Scratch
  • Chip
  • Upholstery
  • Rip
  • Tear
  • Burn
  • Leather components only:
  • Scratch
  • Puncture
  • Scuff

Complaints

If you have a complaint, please phone: 01934 423 774 if you are a resident of the United Kingdom or 01 2000 200 if you are a resident of the Republic of Ireland, email customer.care@castelangroup.com or write to Castelan Limited, Alpha House, Sunnyside Road North, Weston Super-Mare, BS23 3QY, United Kingdom.

Compensation Scheme (UK residents only)

The insurer is covered by the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers if we are unable to meet our liabilities. You may be entitled to compensation in these circumstances depending on the details of any claim.

Further information about the scheme arrangement is available from the FSCS. Calls may be recorded for quality control and training purposes.

This information is available in large print, braille and audio on request

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