At ScS, we want to ensure that the delivery of your new sofa, furniture or flooring goes as smoothly as possible, so you can enjoy your order from the moment it arrives. Find out everything you need to know about your delivery on this page.
We deliver six days a week, Monday – Saturday throughout mainland Great Britain and to the Isle of Wight. Although we do not offer a delivery service to offshore UK islands, we can arrange to deliver your order to a carrier, who would then deliver your order to your home. For further information about this, please speak to a Personal Shopper, who will be happy to help.
If you live within a 30-mile radius, by road, from an ScS store or Distribution Centre, then standard delivery charges apply for deliveries made Monday – Friday. See our Delivery charges page for more information. If you live outside this area, then additional delivery charges may apply. Please speak to a Personal Shopper when placing your order, to obtain your personal delivery quote.
Choosing your delivery date and time
Once you have placed your order with ScS, we’ll give you an estimated date for your items to be delivered. Each order is tailor-made, which means every sofa has a different lead time and you will be informed of this the point of purchase. In the unlikely event that your order is delayed during the manufacturing process, we will be in touch to give you a new estimated delivery date.
As soon as your order is ready, we’ll contact you to arrange a convenient date and time for delivery. We aim to deliver within two working days of your order being ready, and our two-man delivery crew operates between 7am and 7pm, Monday to Friday. We understand that many of our customers may not be able to take a day off work during the week, so we also offer a Saturday delivery service for an extra charge.
On the day of your delivery
Please note that on the delivery day, someone will need to be at home within the hours of 7am and 7pm to receive your order. Our delivery team will call you an hour before they are due to arrive so you’ll know just when to expect them. Please provide a mobile number or daytime phone number so we can get in touch easily. Read more about our delivery times.
Getting ready for your new sofa to be delivered
Before placing your order with us, we recommend that you measure the space where your new sofa is going to go, as well as the height and width of any doorways, hallways and staircases that our delivery team will need to fit your sofa through.
If it’s going to be a tight fit, please give us prior notice and our delivery crew will be able to add protective padding to your door frames to prevent any damage to your property. We can also wrap your sofa in a protective cover to ensure it passes through narrower doorways and routes unharmed.
Please let us know in advance if you spot any potential difficulties we may have in getting your new sofa into your home, particularly if we are unable to park nearby or you live in a flat up many flights of stairs.
On the agreed day that your sofa will be delivered, please make sure to clear a pathway for our delivery team from your front door to the space where your new sofa will be placed. This will ensure that our delivery team can deliver your sofa quickly, easily and without any damage to your new purchase or your property.
Frequently asked questions:
What if my sofa doesn’t fit?
As long as you have carefully measured the space for your new sofa and any doorways or hallways that your new sofa will have to fit through, and let us know of any issues with access that our delivery team may have, there should be no problems with the fitting of your new sofa.
However, in the unlikely event that your new sofa doesn’t fit, don’t worry, as we can arrange for a technician to dismantle it and then rebuild it in your home for an additional fee.
Please let us know in advance if a technician will need to dismantle your new sofa for delivery, otherwise our delivery team may have to take your sofa back to our warehouse, and unfortunately you may be charged for us to do so.
What if my new sofa is damaged?
Our two man delivery crew will take great care with the handling and delivery of your new sofa, but should you notice any damage on delivery, please call our Aftercare Team within 72 hours. Please have your address, postcode and ScS account number to hand and we will arrange for one of our specialist upholsterers to come to your home to inspect the damage and resolve the problem.
Will you take away my old sofa?
Unfortunately, our delivery team are unable to take away your old sofa for you. However, on our old sofa removal page we have lots of information about what to do with an old sofa to make space for your new one to be delivered, including tips on disposing, recycling, or donating it to the British Heart Foundation.
When to pay for your new sofa
If you are paying for your new ScS sofa by debit or credit card, the total cost must be paid a minimum of two days before the date of delivery. Cheques, postal orders and bank transfers can take longer than two days to clear, so please bear this in mind – you may wish to make your payment in advance to ensure that there’s no delay to your delivery.
On the other hand if you’d prefer to take out finance on your new sofa with ScS then you will be required to pay a minimum deposit of £59 when you place your order, and select the ‘Pay monthly’ option at the checkout. A member of our Internet Shopping Team will then give you a call to complete your application for finance and arrange your monthly payments. You can find out more details about this on our finance page.
Queries before your sofa delivery
If you have a query for us before your new sofa is delivered, and you placed your order in-store at your local ScS branch, please contact the store team via the number shown at the top of your receipt.
However if you ordered your new sofa online, please contact our Internet Shopping Team on 0800 731 0048.
Queries after your new sofa is delivered
We hope that you will be delighted with your new ScS sofa when it is delivered to your home. However, should there be an issue with your order upon delivery, or if you have a query, then please give our Aftercare Team a call as soon as possible after your sofa has been delivered.
If you notice that there is damage to your new sofa when it arrives, it’s important to let our Aftercare Team know within 72 hours of its delivery for this issue to be quickly resolved.
Can I collect my new sofa from a store?
Unfortunately, we do not allow customers to pick-up from our ScS stores or distributions centres.
Can I get my new sofa delivered to another address?
We are unable to deliver your sofa to any other address than its intended future home, so please ensure that the delivery address on your order is correct and that someone will be home, between the hours of 7am and 7pm to receive the sofa when our delivery team arrives on the agreed delivery date.
Is my new sofa guaranteed?
Yes, your new sofa is guaranteed for 12 months from the date of its delivery. You can enjoy five years’ protection by taking up our Sofa Guard option, available for both leather and fabric.
Please don’t hesitate to contact us if you have any queries about your delivery, or visit our delivery information page.