Flooring FAQ

1) I have placed my order online, what happens next?

Once you have chosen your new furniture or flooring and placed your order, you can relax and let us take care of the rest. If you have selected finance as your payment method and a repayment term under 24 months, you will receive a decision within minutes about your eligibility for finance. If you have selected a repayment term over 24 months, a member of our online sales team will call you back at the time you requested to confirm some additional details and complete your order.

2) How do I measure for flooring?

Measuring up for your new flooring might sound tricky, but it’s really straightforward. When selecting your flooring (such as Carpet, Vinyl, Laminate or LVT, you will need to order the correct size roll for the job - Usually 3m, 4m, 5m in width. We have a handy Flooring Calculator built-in once you've chosen your flooring, you can pop your dimensions into the boxes and we'll do the rest! - It will calculate an approximate price and once the order has been placed you can discuss it further with your Flooring Specialist. Always make sure you let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.

3) How do I book someone to come and measure?

We can send someone to measure; all you would need to do is pick a flooring. You would be able to do this by paying a £59 refundable deposit which will get a surveyor sent out to you. The refundable deposit means if you choose not to go ahead with the order you get it back, or if you decide to go ahead it comes off your final bill. To arrange this, you can call the team on 0800 028 8515

4) Do I need to remove my current flooring?

Pre-existing flooring should be removed before the fitting team arrives but we can uplift existing flooring for £1.50 per m²

5) Are fitting appointments spread across a few days for full houses?

Fitting appointments are a 1 day appointment, our fitters work 7am-7pm so they can complete larger orders within the day.

6) Will my old floooring be taken away?

We will bag up old flooring for you but we cannot take it with us as we cannot put it in our delivery van.

7) Do you offer carpet samples?

Yes, we offer carpet samples currently and are looking to offer other flooring samples in the near future. For instructions on how to order Carpet Samples please click the link.

8) What time do the fitters work until?

Our fitters work 7am-7pm.

9) Why do I have to pay the fitter in cash?

Our fitters are self-employed so the amount you pay them in cash is taken off your order on our system.

10) What size are the free carpet samples?

Our carpet samples are 10cmx10cm.

11) What happens if once I get my quote I don't want to go ahead?

If you don’t wish to go ahead after your surveyors quote we will refund the £59 deposit and cancel down any order.

12) What do I do if there's an issue with my order?

If there is a fault with your carpet you can contact our aftercare team on 0191 521 9521. You can also get in touch using our customer contact form where you can also attach any images of the issue.

Flooring Frequently Asked Questions