Contact us

At ScS we aim to deliver excellent service, value and quality through the passion and care of our customers and have dedicated departments for all enquiries. Please select the most approproate department to contact to help us answer your query as fast as possible.

Customer Support Centre

Pre delivery, general enquiries and payments

Tel:  0191 731 3300

Opening hours                  Sunday                               10am until 6pm

                                            Monday – Friday                9am until 8pm

                                            Saturday                              9am until 6pm

Post delivery enquiries                          
Tel:  0191 521 9521

Opening hours                  Sunday                                10am until 6pm

                                            Monday – Friday                9am until 5:30pm

                                            Saturday                              9am until 6pm


Online Team                   
Tel: 0800 731 0048                  

                                             Sunday                               10am until 9pm

                                             Monday - Saturday          9am until 9pm


Complete Our Customer Contact Form, click here


Frequently Asked Questions

Once you have chosen your new furniture or flooring and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.
Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.
You can request a free carpet sample online for many of our carpet ranges. Simply click the ‘Request Sample’ link on each carpet product page, complete your details and a carpet sample will be sent direct to your doorstep within a couple of days.

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