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Track my order

Track the progress of your order as we keep you updated each step of the way


Track my order

Contact form

If you have a question or wish to get in touch, please use our customer contact form


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FAQ's

Answers to most of our customers questions can be found in our FAQ’s section. Below are our most common questions & answers

Once you have chosen your new furniture or flooring and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.
Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.
You can request a free carpet sample online for many of our carpet ranges. Simply click the ‘Request Sample’ link on each carpet product page, complete your details and a carpet sample will be sent direct to your doorstep within a couple of days.

Customer support

Still looking for answers?

Contact our customer experience team using the details below


Contact customer support

Tel: 0191 731 3300

Monday - Friday: 9am-8pm

Saturday : 9am - 6pm

Sunday : 10am - 6pm

Live chat

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Monday - Friday: 9am-8pm

Saturday : 9am - 6pm

Sunday : 10am - 6pm

Further help & advice