Contact us

At ScS we aim to deliver excellent service, value and quality through the passion and care of our customers and have dedicated departments for all enquiries. If you have a question or wish to get in touch, we recommend you do so by using our customer contact form. Please make sure to select the most appropriate department to contact to help us answer your query as fast as possible. Alternatively you can call us directly. Full details can be found via our Contact center section further down the page.

As a result of the pandemic and lockdowns across the globe, a worldwide shortage of materials, in particular foam, is currently impacting the furniture and bedding industry across a number of countries. ScS suppliers are among those affected. We’re really sorry.

If you're waiting for your furniture, please rest assured that we will contact you as soon as it has arrived in our distribution centre to confirm your delivery slot. We're unable to give you any more information on exact delivery dates at present so please do not dispose of your existing furniture until you have a confirmed delivery.

Our customer experience team area all working from home but are unfortunately unable to provide more detail about your delivery at this moment in time. If you would like to contact us about another issue, the best way to get in touch is through the contact form below.

Complete Our Customer Contact Form - Click here

Customer Support Contact Centre Details

Pre delivery, general enquiries and payments

Tel: 0191 731 3300

Monday – Friday: 9am until 8pm

Saturday: 9am until 6pm

Sunday: 10am until 6pm

In relation to after care

Tel: 0191 521 9521

Monday – Friday: 8am until 8pm

Saturday: 9am until 6pm

Sunday: 10am until 6pm

Online team

Tel: 0800 731 0048

Monday – Saturday: 10am until 9pm

Sunday: 10am until 9pm

Other ways to shop with myScSlive

Video call - live!

Jump on a live video-call with one of our specialists now!
No need to book.
Shop from the safety of your own home.

Call a specialist now

Video appointments

Book a video-call at a time and date that suits you.
Shop from the safety of your own home at a time that suits you.
Book Between 9am-10pm.

Book a video call

Store appointments

Beat the rush, secure a date for when our stores can safely re-open.
Shop with peace of mind in-store.
All stores are all fully covid-19 regulated.

Book an appointment

Frequently Asked Questions

1) I have placed my order online, what happens next?

Once you have chosen your new furniture or flooring and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.

2) How do I measure for my sofa?

Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.

3) Can I order a flooring sample?

You can request a free carpet sample online for many of our carpet ranges. Simply click the ‘Request Sample’ link on each carpet product page, complete your details and a carpet sample will be sent direct to your doorstep within a couple of days.

Customer reviews

Return to home