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At ScS we aim to deliver excellent service, value and quality through the passion and care of our customers and have dedicated departments for all enquiries. If you have a question or wish to get in touch, we recommend you do so by using our customer contact form. Please make sure to select the most appropriate department to contact to help us answer your query as fast as possible. Alternatively you can call us directly. Full details can be found via our Contact center section further down the page.
As a result of the pandemic and lockdowns across the globe, a worldwide shortage of materials, in particular foam, is currently impacting the furniture and bedding industry across a number of countries. ScS suppliers are among those affected. We’re really sorry.
If you're waiting for your furniture, please rest assured that we will contact you as soon as it has arrived in our distribution centre to confirm your delivery slot. We're unable to give you any more information on exact delivery dates at present so please do not dispose of your existing furniture until you have a confirmed delivery.
Our customer experience team area all working from home but are unfortunately unable to provide more detail about your delivery at this moment in time. If you would like to contact us about another issue, the best way to get in touch is through the contact form below.
Complete Our Customer Contact Form - Click here
Customer Support Contact Centre Details
Pre delivery, general enquiries and payments
Tel: 0191 731 3300
Monday – Friday: 9am until 8pm
Saturday: 9am until 6pm
Sunday: 10am until 6pm
In relation to after care
Tel: 0191 521 9521
Monday – Friday: 8am until 8pm
Saturday: 9am until 6pm
Sunday: 10am until 6pm
Online team
Tel: 0800 731 0048
Monday – Saturday: 10am until 9pm
Sunday: 10am until 9pm
Other ways to shop with myScSlive
Video call - live!
- Jump on a live video-call with one of our specialists now!
- No need to book.
- Shop from the safety of your own home.
Call a specialist now
Video appointments
- Book a video-call at a time and date that suits you.
- Shop from the safety of your own home at a time that suits you.
- Book Between 9am-10pm.
Book a video call
Store appointments
- Beat the rush, book an appointment now our stores are safely open for business.
- Shop with peace of mind in-store.
- All stores are all fully covid-19 regulated.
Book an appointment