Contact us

At ScS we aim to deliver excellent service, value and quality through the passion and care of our customers and have dedicated departments for all enquiries. Please select the most approproate department to contact to help us answer your query as fast as possible.

Customer Support Centre

Pre delivery, general enquiries and payments

Tel: 0191 731 3300

Opening hours Sunday 10am until 6pm

Monday – Friday 9am until 8pm

Saturday 9am until 6pm

Post delivery enquiries
Tel: 0191 521 9521

Opening hours Sunday 10am until 6pm

Monday – Friday 9am until 5:30pm

Saturday 9am until 6pm

Online Team
Tel: 0800 731 0048

Sunday 10am until 9pm

Monday - Saturday 9am until 9pm

Complete Our Customer Contact Form, click here

Frequently Asked Questions

1) I have placed my order online, what happens next?

Once you have chosen your new furniture or flooring and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.

2) How do I measure for my sofa?

Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.

3) Can I order a flooring sample?

You can request a free carpet sample online for many of our carpet ranges. Simply click the ‘Request Sample’ link on each carpet product page, complete your details and a carpet sample will be sent direct to your doorstep within a couple of days.

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