Sofa protection FAQs

All of our sofas are covered by our 20-year frame guarantee. However, you can purchase additional protection for a one-off cost. We offer two 5-year care packages, which can be purchased at the time of ordering, or anytime before your sofa is delivered:

• Elite Protect when spending up to £999.99
• Elite Protect Plus when spending over £1000

Our Elite Protect packages are designed to protect your new sofa and keep it looking great. With all of our protection plans you’re covered for everyday accidents like stains, rips or scuffs including any mishaps caused by pets and any accidental damage to the frame or mechanisms.

Key features:

• Protects against stains
• Covers accidental damage
• 5 year warranty
• No annual renewal
• No excess to pay
• Sofa care kit

Find out more here

If you are a policy holder and wish to make a claim, you can do so online here at your convenience or call 0370 320 6614. Lines are open Monday to Friday 9:00am to 5:30pm.

You can add one of our protection packages to your order any time before delivery. Simply get in touch with our pre-delivery team via our Customer Contact form.

Find out more here

You can book your Health & Comfort sofa check simply by getting in contact with Castelan, the providers of your Elite Protect Plus 5-year warranty.

Visit www.furniturehealthcheck.com or call 03330 146 315.

Yes. Our Premium and Ultimate Care Packages was replaced by our Elite Protect packages on 12th December 2025.

If you purchased our Premium or Ultimate Care Package policy before this date, then these terms and conditions still apply. Please also see the IPID for more information.

Our Sofa Guard policy was replaced by our Premium and Ultimate Care Packages on 25th July 2024.

If you purchased our Sofa Guard policy before this date, then these terms and conditions still apply. Please also see the Sofa Guard IPID and Certificate.